Conditions of use

Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of raysmith.co.uk is prohibited except in accordance with the following permission. Raysmith.co.uk consents to you storing on your computer or printing copies of extracts from these pages for your personal use only.

The contents of the raysmith.co.uk World Wide Web pages are provided "as is". Except as required by applicable law no warranty of any kind, either express or implied, is made in relation to the accuracy, reliability or content of the pages. Raysmith.co.uk reserves the right to revise the pages or withdraw access to them at any time.

Raysmith.co.uk assumes no responsibility for material created or published by third parties that the raysmith.co.uk World Wide Web pages have a link to.

By submitting material to any of our servers, for example by e-mail or via World Wide Web pages, you agree to the following terms. You make the material available knowing that we may publish it. You warrant that the material is fit for publication. You agree to indemnify us if any third party takes action against us in relation to the material you submit. You agree not to take action against us in relation to material that you submit. By submitting material you warrant that you believe raysmith.co.uk may publish the material.

Complaints Procedure

A complaint is any written or spoken expression of users' dissatisfaction in relation to raysmith.co.uk. We aim to ensure that we:

treat complaints seriously and deal with them properly;
resolve complaints promptly and informally whenever possible; and
learn from complaints and take action to improve our service

What to do if you have a Complaint

You can complain about raysmith.co.uk to a member of its staff in writing, by fax, by e-mail, by telephone or in person (by appointment please).

Unit 2 Abbeyhill Ind Est
Edinburgh
EH8 8HL
Tel: 0845 166 7101
Fax: 0131 620 4434
Open: 8.30-5.00 Weekdays - 8.30-4.00 Saturday

What Happens Next

If you complain in person or over the telephone, we will try to resolve the complaint on the spot. Similarly, if you complain in writing, by fax, or by e-mail, we will try to respond promptly and in any case within 1 working day. If this is not possible, we will explain why and give a new deadline.

If you are not happy with the initial response you receive, you can get back in touch with us and we will pass your complaint to a more senior member of staff who will try to resolve it.

If, following your second response, you are still not satisfied, you can ask for your complaint to be referred to the proprietor, Mr. Ray Smith.